FAQ

What is your return policy?

Generally we do not accept returns. If an item arrives damaged we will offer an exchange. Contact us at sales@AdorkableAparel.com with concerns.  

Do you provide tracking or insurance?

In order to keep costs down, we ship all orders first class USPS. (If you would like to request a different shipping method, please contact us at sales@AdorkableApparel.com before placing your order).  Once your item has been shipped, you will receive an email with shipping confirmation and a tracking number. Packages can be tracked within the USA. Unfortunately, we are unable to provide tracking for international orders, but we do provide tracking up to the point the package leaves the USA.

Do you ship to International locations? 

Yes!  We do.  Please make sure you select your country when filling out the billing/shipping information.  Unfortunately we can only guarantee delivery within the US but we will provide tracking up to the point it leaves the USA.  Also please keep in mind some countries have VAT or customs fees that are not covered in the cost of your order or shipping charges, and you will be responsible for paying them if required by your country.

Once I place my order, how long will it take to get to me? 

Orders will generally be packaged and shipped within the week. Usually within 1 to 3 days. (Maximum packaging time during busy weeks is 5 days). We ship orders Monday-Friday during business hours only (PST). We're shut down on weekends and holidays. We'll ship your order out ASAP, but sometimes there can be delays up to an extra week when a style needs to be re-ordered. Orders in the USA will generally arrive within 2 weeks from the time you purchase. Please keep in mind International shipping can take longer due to customs processing. (If an item is on backorder, details will be posted under the item description. You can still place your order, but wait times may increase).

How does express shipping work?

All orders placed with Express shipping option will ship USPS Express Priority Overnight.  Packaging will still take 1-3 days if the product is in stock, but shipping times will be 1 day for most of the country with some remote parts taking a maximum of 2 days.  Unfortunately at this time we do not offer international express shipping.

Do you reimburse for customs fees?

Some countries charge additional customs fees/duties/taxes and Adorkable Apparel cannot be held responsible. Any additional fees incurred after your order has been placed through our website is your responsibility. Thanks for your understanding!

How do I wash my Adorkable Apparel?

Most of our tops and tees can be machine washed on cold, and tumbled dry, but we recommend hand washing and hanging or laying flat to dry to extend the life of your gear. We strongly recommend hand washing any tops that feature a metallic or iridescent design, such as our MerVamp & Pixie collections.

Is there an Adorkable Apparel store? Can I buy merch in person? 

Not as of yet, but we promise, you'll be the first to know! Right now we only sell online, but keep in touch via our official facebook, twitter & IG, and of course here on the site. We'll post all updates as we go!

I got my order, but where's my receipt?

In order to stay as green as possible (and we like green-it's a mermaid color!) we do not automatically include hard copies of receipts when shipping out orders. You will be emailed a digital receipt at the time of purchase. If you would like a hard copy of your receipt, please include a note telling us you'd like one when placing your order and we'll oblige. If you have placed an order, but not yet received a digital copy of your receipt via email, contact us at sales@AdorkableApparel.com and we'll make sure your order went through and resend your receipt to ya.

I don't wear crop tops. Can I get the colored seashell designs in a tee shirt instead?

At this time we only offer our classic Lilac Purple Urban Mermaid design in both a crop top and a tee shirt version. (And it's now a sweatshirt too!) In the future we may be able to offer more style options for our other seashell prints, but right now we can only offer the original purple version in multiple styles. While we would love to be able to offer you everything your Adorkable mermaid heart desires, (we really really would!) we are still very much in the growing process, and can only offer & stock so many products at a time. But the great thing about our crop tops that is often overlooked, is that they are (truly, and as much as a shirt can be) one size fits all! (What? Seriously?!) Yes, seriously! We haven't met a single mermaid that doesn't look phenomenal in our Urban Mermaid crop tops! So whether you're an adorably petite or gorgeously curvy mermaid, you CAN wear this top! Our Urban Mermaid crop is our best selling design, and we want as many mermaids to be able to enjoy and rock our seashells as possible! So we would rather offer and stock a crop top that more of our mermaids can wear and enjoy right away, than start off with tees in limited sizes. So if you're curious about our reason for why we chose these crops, there it is, Beautiful! 'Will it fit me?' Check! And if your concern is of the skin baring kind, rest assured, rocking a crop top doesn't mean you have to show an ounce of flesh if you don't want to. Many of our mermaids like to wear their crops with high waisted bottoms for a more modest, retro look, or over a tank top or maxi dress as an additional layer. There are lots of creative and comfortable ways to wear our crops without baring your midriff. Because our Urban Mermaid crop tops are loose and flowy, they are easily our most flexible styles (both literally and metaphorically!) when it comes to integrating into your wardrobe and personal style. Check out our #AdorkableCustomer pix on instagram to see examples & get inspo from other mermaids who love to wear our tops!

P.s. If you're still not digging the flowy crop top look, that's cool! Feel free to check out the rest of the tees & products we offer, and maybe something else will speak to ya. Is there something you really want that you're not seeing? Let us know what you're craving and maybe one day we'll be able to oblige! Stranger things have happened...

Where can I leave feedback?

We'd love to hear your thoughts! Hit us up on facebook, twitter or instagram!